SES Fair Use Policy

The Fair Use Policy (FUP) system is a network management tool (controlled by SES Broadband) to monitor and administer network resources to ensure all our customers get a good service

It uses specific algorithms to identify disproportionate use (e.g very high volume consumption) of the SES Satellite Broadband Network’s resources. Such disproportionate use is gradually restricted by the Fair Use Policy, and a higher priority is assigned to end users with lower volume consumption.

Notably, the SES Broadband Fair Use Policy does NOT limit the total download and upload volume per customer terminal or end user.

As with all broadband services, the SES Broadband network’s capacity, which connects end users to the internet, is a shared medium. Therefore, in order to maintain the best possible Quality of Service, it is necessary that a Fair Use Policy is maintained, especially during peak usage hours. Peak usage hours in a broadband network are typically defined by a very high usage of network resources.

The SES Broadband Fair Use Policy ensures that – during these peak hours – the service cannot be used disproportionately by only a few “heavy” users

  1. Within the Fair Use Policy the maximum download speed per end user is decreased from a maximum value down to a minimum value in accordance to the end user’s individual monthly download volume consumption (see tables below). The maximum upload data rate per end user follows a similar principle (but with an independent process). The maximum speed limitations for upload and download – as defined on our website for each respective tariff – are set for each SES end user terminal.
  2. In case of non-peak time usage (i.e. typically during the night and morning hours) higher data rates may be provided per connected end user than stated in the following Fair use Policy tables (see “Congestion Factor (CF) (examples) and related speed” in the following tables where the CF < 1). However these data rates will not exceed the maximum data rate of the respective Service Package (i.e. maximum data rate in Step A of the respective Service Package).
  3. In case of peak time usage (i.e. typically during late afternoon until late evening), connected end users may experience lower data rates than stated in the following Fair Use Policy tables (see “Congestion Factor (CF) (examples) and related speed” in the following tables where CF > 1). This is caused by network loading during this period of the day.

The consumed volume (MB) per end user (download and upload) will be re-set every 4 weeks, i.e. the maximum data rate given in Step A (see tables hereafter) is applicable after every (monthly) volume re-set.

It’s important to note that once you exceed your monthly data allowance, your connection will be interrupted. Once this happens you won’t be able to use the internet or send/receive emails. When this happens you will see a page across all devices stating that your data allowance has been exhausted. If this happens you can either easily upgrade to a new tariff if this is occurring on a regular basis or purchase a volume booster from within your customer account. Alternatively, simply wait until your data allocation is reset at the beginning of your new billing month. 

SSW and SES have the right to adapt (decrease) the maximum data rate (speed limitations) for specific end users, who use the SES Broadband too extensively and who would otherwise reduce the overall service performance for all connected end users. This adaptation is gradual and is based on volume thresholds/limitations given in this paragraph. This adaptation is required in order to improve and optimize the overall service performance for the majority of the registered end users.

Furthermore SSW and SES will manage the overall upload and download traffic also in relation to its nature and may therefore reduce the bandwidth for certain kind of traffic (e.g. so called peer-to-peer applications) during peak time in order to prevent an overall congestion of SES Broadband.

The SV10 and SV20 tariffs have a FUP reset policy where if you run of of data during the month, for the cost of half your normal monthly tariff you will be able to reset your data. This can only be done once per month on these tariffs. If after the FUP reset you still need more data volume boosters can be purchased.

Fair Use Policy – SES Broadband Pro Unlimited
Download Upload
Data Used/month Download Speed Mbps Data Used/month  Upload Speed Mbps
Step A 8GB 20 1.6GB 2
Step B  17GB 20 3.2GB 2
Step C  25GB 15 5GB 1.5
Step D  33GB 5 6.6GB  1
Step E  100GB 3 6.6GB  1

 

Fair Use Policy for tariffs with a monthly data allowance

Europasat S3 tariff – 3 GB VOLUME limited per month
Downstream
Step Consumed volume/month(MB) Data rate limitation(kbits/s)
A < 1,000 20480
B < 1,500 16384
C < 2,000 10240
D < 2,560 5120
E > 2,560 Restricted
Upstream
Step Consumed volume/month(MB) Data rate limitation(kbits/s)
A < 256 2048
B < 512 1024
C > 512 64
Europasat S10/SV10- Allowance 10 GB VOLUME per month
Downstream
Step Consumed volume/month(MB) Data rate limitation(kbits/s)
A < 4,000 20480
B < 6,000 16384
C < 8,533 10240
D < 8,533 5120
D > 8,533 Restricted
Upstream
Step Consumed volume/month(MB) Data rate limitation(kbits/s)
A < 853 2048
B < 1,707 1024
C > 1,707 64
Europasat S20/SV20- Allowance 20 GB VOLUME per month
Downstream
Step Consumed volume/month(MB) Data rate limitation(kbits/s)
A < 6,000 20480
B < 10,000 16384
C < 13,000 10240
D < 17,476 5120
E < 22,000 64
F  >22,000 restricted
Upstream
Step Consumed volume/month(MB) Data rate limitation(kbits/s)
A < 1,747 2048
B < 3,494 1024
C > 3,494 64
Europasat S30- Allowance 30 GB VOLUME limited per month
Downstream
Step Consumed volume/month(MB) Data rate limitation(kbits/s)
A < 6,000 20480
B < 8,000 16384
C < 20,000 10240
D < 25,600 5120
E > 25,600 Restricted
Upstream
Step Consumed volume/month(MB) Data rate limitation(kbits/s)
A < 2,560 2048
B < 5,120 1024
C > 5,120 64
Europasat S50- Allowance 50 GB VOLUME limited per month
Downstream
Step Consumed volume/month(MB) Data rate limitation(kbits/s)
A < 10,000 20480
B < 20,000 16384
C < 30,000 10240
D < 42,667 5120
D > 42,667 restricted
Upstream
Step Consumed volume/month(MB) Data rate limitation(kbits/s)
A < 4,267 2048
B < 8,533 1024
C > 8,533 64

The Congestion Factor (CF) outlined above is a measure of the load of the network service and continually varies during the day. During the day the CF typically reaches values of about 2 – 4, sometimes – for a very short period of time – even up to 6 or higher. During the night and early morning hours the CF typically reaches values of about 0.1 – 0.5. To a great extent the CF is driven by the network usage pattern of all registered end users. The CF also applies to the upload data rate.

* – These are subject to change

back to top