Understanding your role as a Europasat reseller
The key benefits to the customer are that in general they are dealing with someone local, who understands their needs and can provide a quick and friendly installation, and set-up ancillary communication services (routers, wi-fi, VOD) as and when required.
We don’t compete directly on price with our reseller channel who, depending on the program they choose to follow either resell at our suggested selling prices, or develop their own to reflect other services and value adds they may bundle for the customer. We actively promote our Resellers on our website.
We want to build a long and enduring business relationship with our resellers and partners to ensure that our services reach as many of the digitally disadvantaged as possible, and have the best possible local service.
There are a number of margin generating opportunities:
We have 3 Programs:
Becoming a Tier 3 reseller requires a certain scale of business and the presence of internal resource (such as billing, customer and technical teams etc) and so is only suitable for those businesses that can deliver on the Europasat service level benchmark, and maintain sales volume commitments.
No. In all cases you need to invest time to understand the product and how to sell and install it and we provide material and hands on training on this. For Tier’s 2 and 3, installation training (carried out at our offices in Bicester, UK) is required.
Additionally for Tier 3’s we would require at least one named account manager for our products who must attend customer support, billing and technical training (1 day) at our Bicester (UK) offices.
Please note that for Tier 3 Resellers a deposit is required to be paid, which is refunded once a clear track record has been demonstrated in terms of prompt payments and connection levels.
By attending the relevant training at Bicester and reading the support material available via your reseller portal. If you’re able to commit to certain business levels we can arrange to train your people in situ at your own location.
This depends on your reseller program. Europasat offers 24/7/365 support to its end user customers. With our resellers:
The latest generation satellite products have evolved into consumer friendly, simple to install and manage solutions. We can offer you whatever training and support you may need to quickly get up to speed on the product, its installation and ongoing support. Just discuss your experience with us and we’ll help you fill in the gaps.
There is a wide range of marketing and support materials available via your reseller portal access when you sign up as a Europasat reseller. In addition you will be allocated an account manager and contacts in the relevant teams at Europasat HQ for specific issues such as billing or technical queries.
We provide a dynamic real-time reseller portal which enables you to place, change and provision orders 24/7, as well as access customer support information, and your own invoices/statements.
There are periodic and seasonal incentives run for resellers as well as quality marketing collateral which you can adapt for local targeting purposes.